🥗 Food, drink & grocery
Allergen answers with zero guesswork.
Allergen and storage questions need fast, exact answers. chaat.ai reads your product data and answers without guesswork.
Questions your shoppers ask every day
01"Does this contain nuts?"
02"Is it gluten free?"
03"How long does it keep once opened?"
04"What are the delivery cut-off times?"
05"Do you deliver chilled items to my postcode?"
Case study
Larder Lane (illustrative)
Online speciality grocer, 3,200 products, chilled and ambient delivery.
The challenge
Allergen questions arrived at all hours and had to be answered exactly. Agents checked spreadsheets manually, which was slow and risky.
What they built
- 1.Uploaded the full allergen matrix, storage guidance and delivery cut-off schedule.
- 2.Told the bot to quote the allergen statement verbatim and never infer a substitute.
- 3.Added the widget to PDP, basket and delivery pages.
The results
-64%
allergen enquiries to agents
+14%
basket completion
3,200
products covered
verbatim
allergen statements only
"Answers come from the allergen matrix word for word. That was non-negotiable for us."
Case studies are illustrative composites based on typical results for this category.
Food, drink & grocery FAQs
Can it quote allergen data exactly?+
Yes. Instruct the bot to reproduce your allergen statements verbatim and to escalate anything not covered.
Can it answer delivery slot questions?+
It answers from your published cut-offs and coverage documents.