🛋️ Home & furniture
Big-ticket buyers get answers before they cool off.
Furniture is a considered purchase with a long question list. Answering dimensions and lead times instantly is often the difference between a sale and a saved tab.
Questions your shoppers ask every day
01"Will this sofa fit through a 76cm door?"
02"What's the lead time on made-to-order?"
03"Do you deliver to upstairs flats?"
04"Is the fabric pet friendly?"
05"Can I order a fabric swatch?"
Case study
Kesterhouse (illustrative)
Made-to-order furniture retailer, average order value £1,850, 12-week lead times.
The challenge
High-value shoppers asked long, specific questions in the evening, when nobody was online. Enquiries went cold overnight.
What they built
- 1.Trained the bot on dimension sheets, fabric specs, delivery tiers and the lead-time calendar.
- 2.Enabled lead capture so evening enquiries left a name, email and room details for the showroom team.
- 3.Added a 'measure your doorway' guided answer flow.
The results
+31%
qualified evening enquiries
-38%
phone calls about lead times
£1,850
average order value supported
7 days
a week of coverage
"The bot warms up the enquiry overnight and our team closes it in the morning."
Case studies are illustrative composites based on typical results for this category.
Home & furniture FAQs
Can it capture leads instead of just answering?+
Yes. The bot can ask qualifying questions and collect contact details, then hand a summarised lead to your team.
Can it quote delivery pricing?+
It can quote whatever is documented in your delivery matrix, including zones and surcharges.