🌐 Marketplaces & online services
Two audiences, one bot, zero mis-routing.
Marketplaces support two audiences with two rulebooks. A bot trained on both answers sellers and buyers without routing them to the wrong queue.
Questions your shoppers ask every day
01"What are the seller fees?"
02"When do payouts land?"
03"How do I verify my account?"
04"What's the dispute process?"
05"Which items are prohibited?"
Case study
Stallmarket (illustrative)
Online marketplace, 12k sellers, buyer and seller help centres.
The challenge
Buyers and sellers asked policy questions in the same inbox. Mis-routed tickets added a full day to resolution and support costs scaled with GMV.
What they built
- 1.Trained separate bots on the seller handbook and the buyer help centre.
- 2.Embedded each bot on its own portal so context is implicit.
- 3.Set escalation rules for payment disputes to reach the right team with a summary.
The results
-52%
policy tickets
-1 day
off dispute resolution time
12k
sellers self-serving
2
bots, one platform
"Sellers stopped landing in the buyer queue. That alone paid for it."
Case studies are illustrative composites based on typical results for this category.
Marketplaces & online services FAQs
Can I run more than one bot?+
Yes, unlimited bots. Run a seller bot and a buyer bot with different documents and instructions.
Can it escalate to the right team?+
Instructions can define which topics escalate, and the handoff includes the conversation context.